Wednesday, August 6, 2008

Made it on to the Consumerist

Clarification on a few of the things commenters had to say:

- The man in India told me he was from India and that he was in New Delhi.

- The reason for returning the highchair is because I got two.

- The Brandywine store I was at is the one in Delaware and has been there for years.

Here is something great

Sure the high chair is on clearance for $24.98.........hmmm they are selling it for the same price my step mom paid for it on her receipt that I showed them.|Graco_Contempo_Highchair_Jungle_Adventure&ci_src=14110944&ci_sku=B000ST41AI&ref=tgt_adv_XSG10001

Tuesday, August 5, 2008

Something makes me think they did not read what I wrote

Dear ******* ********,
I'm sorry the amount we're able to refund you didn't meet your expectations for the highchair you received as a gift.
During your visit our team members explored the possibility of returning your without a receipt. We've established guidelines when offering this service to provide you with a consistent experience.
We track and limit these exceptions to small gifts twice a year. Additionally, the amount we're able to refund reflects the lowest selling price in the 90 days.
Also, I'm sorry you didn't receive the type of service you've come to expect while contacting at Target. The team member attitude you described isn't part of our guest service philosophy. We expect our team members to help you in a professional manner with your returns concern. We really appreciate your feedback and I'll make sure to share your comments with our executives.
DannieTarget Guest Relations

Monday, August 4, 2008

Why Target is the devil

This is for all the ladies I have met online that have been through what I have been through. Target has stolen from me. Lied to me, and insulted me. The people at the returns counter in the store could not even help me. They had to call New Delhi, India to be told how to use their computer system. The customer service rep at the returns desk did not even want to talk to me she made me get on the phone with the man from India who spoke to me in broken English and changed his reason for not giving me back my money repeatedly.

I have asked my friends from message boards to share their stories too. They are going to share the letters they wrote and their stories of what they went through. Hopefully this blog will help other people choose not to register at Target for weddings and babies and save themselves the money, time, and energy since Target does not care to help me I feel the need to help others.

Dear Target,

I only registered with you for 5 things for my baby shower. I learned on message boards why I should not register with you. Well they were all right.

I returned my highchair to a target in Brandywine and they returned it at $24.98. They said that is what the person paid for it off the registry……well that was a lie. The person paid $99.99 for it. I went to their house and got the receipt after your returns people lied to me. So then I call your store closer to me in Aberdeen and they say they will help me with it and were super nice on the phone….the 2nd time, the first time they had hung up on me. Well I go there with the CUSTOMER RECIEPT THIS TIME NOT THE GIFT RECEIPT THE ONE WITH $99.99 and they make me stand at the returns while they call New Delhi, India. The person from India yelled at me, said I had to drive to a different store (Brandywine and asked them why they lied to me) he also said that I was lying and my Step Mom paid $24.98…..she didn't I had the receipt in my hand. The registry now reflects $24.98 because that is what the girl who returned it at the Brandywine store did she returned it at the clearance price. He kept contradicting himself. Lincoln was his fake India name he said they would not give me the difference, would not give me a last name, location, or ID number. When I asked for a manager he said he was the highest up, I really do not think this was the case. I talked to the store manager at Aberdeen, MD store she wanted to give me the right amount of money but could not figure out how to on the computer that is why she had called New Delhi. So then her mother came in and they went to the back of the store. When I got done on the phone with the man from India she wouldn't come back up to finish helping me. I stood there 20 more minutes and left. You have wasted my time and money. Your customer service is by far the worst I have ever experienced. I have worked in customer service and I have to say I would never treat a customer this way.

Your store took $75.01 from me. They lied to me, yelled at me, treated me like crap, and made me upset. Having a baby is a very expensive time. That amount of money is a lot of money to a new mom. I wish my family would have never shopped at your store. I used to love your store. I am now going to tell everyone I meet, everyone on the baby forums, anyone that will listen not to use your registry service. I cannot believe your own store manager could not issue a gift card for the $75.01 when she wanted too. What kind of customer service is that? She wants to fix the error and she can't? I hope your store feels good about taking a high chair back from an expectant mom and stealing her $75.01 dollars. I will never shop at your store again and I will tell everyone I meet not to use your registry service.

I wrote you letters, called you, and went to two of your stores. I am tried to give you a chance to fix this. But since you did not take them I decided to share my story.

Consumer in MD